LED FLOOD LIGHT
| Q1: | Are you manufacturer or trading company? |
| A: |
We are direct manufacturer, not trading company. Our factory is located in Xiaoshan District of Hangzhou city, 30mins from the Hangzhou Airport, 2 hours from Shanghai and Ningbo port. |
| Q2: | Do you have any MOQ for led light order? |
| A: | We are manufacturer, so NO MOQ required, sample testing is welcome. |
| Q3: | What about your delivery time? |
| A: |
Usually 3-5 working days for samples, 10-15 working days for bulk order. Detailed lead time shall be rechecked with us before order confirmed. |
| Q4: | What about your warranty? |
| A: |
Three or Five years years warranty depends on customer's requirements. Once there is any quality defective products within warranty validation, we will ship out new ones immediately to meet your project installation, we will bear the products and shipping cost. Then we will discuss the reason caused and find out the solution to avoid the same problem in future. |
| Q5: | How do you ship the goods? |
| A: |
It depends on customer's choice. We can arrange shipment by Express Couriers / By Air / By Sea. Don't worry, we will provide qualified packaging for different shipment solutions. |
| Q6: | How to proceed an order with you? |
| A: |
If you have specified design/watts or model requirements, then please just send inquiry to us. If it is for tender and no have detailed model/design/watts requirement, please send the relative tender documents to us, our engineer will study the tender requirements together with customer, we will offer whole solution for customers. |
| Q7: | What's your payment terms? |
| A: |
For sample order: 100% full payment in advance. (After goods are finished, customers can send QC to inspect the goods in our factory then pay the balance before shipment). |
| Q8: | Is it available to print my logo on led light product? |
| A: |
Yes, of course. We can offer: OEM Lables, Mixing Lighting labels or Neutral Lables. If you want to print your own lable for the ordered products, please inform us formally before production and confirm the design. |
| Q9: | Do you supply custom service? |
| A: |
Yes, of course. If the existing products can not fulfilled your requirements, we will cusomize it for you if necessary. |
| Q10: | What's your After-Sales Service? |
| A: |
You can contact the relative sales person who follow up your order, or you can also contact the following number for any after-sales issues or inquires: |
